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At Provenelle, we aim to ensure a smooth and reliable delivery experience for every order.

Delivery Partner

We proudly deliver with Wakilni, our trusted logistics partner, ensuring each Provenelle piece reaches you safely and on time.

Delivery Time

Orders are processed and shipped within 2–4 business days from the date of confirmation. Delivery times may vary slightly depending on your location and courier schedules.

Payment Method

We currently offer Cash on Delivery (COD) across Lebanon and Jordan. Payment must be made in full upon delivery.

Delivery Conditions

Please ensure your shipping details and contact number are accurate to avoid any delays.

If you are unavailable at the time of delivery, Wakilni may contact you to reschedule.

Delivery fees are non-refundable.

Order Tracking

Once your order is dispatched, you may receive an update or notification from our delivery partner.

For any questions regarding your shipment, feel free to contact us at shopprovenelle@gmail.com